Refund policy

Q12. CANCELLATIONS, REFUNDS, GUIDES & WEATHER POLICY

Cancellations and Refunds

Cancellation Policy: A 25 – 50% deposit is required to reserve your seat. Seats to be paid in full at the time of booking or within 4 weeks of departure (8 weeks for Karijini, Cape2Cape, Paris, Zermatt, Venice, Tuscany, Sicily and USA tours/ workshops) Cancellations less than 7 days no refund (8 weeks for Karijini, Cape2Cape, Paris, Zermatt, Venice, Tuscany, Sicily and USA tours/ workshops). Deposits non refundable except tours cancelled due to sever weather mechanical failure or minimum numbers not met; full refund will be given. Minimum and maximum numbers are at the discretion of the operator. Tours already commenced no refund. No refund for tours missed due to lateness & sickness. Check-in 15 minutes prior to departure. Maximum 1 baggage* per person i.e. Camera bag water bottle jumper (Extra luggage* allowance on all extended tours (1 pp – personal effects)) NOTE: We cannot guarantee that you will see kangaroos emus or any wild animals on our tours nor wildflowers as they are seasonal. For MasterClass workshops extended tours and international travel policy please check our website or individual tours.

Tour Guides

Our tours leader is Martial Fatton – Blue Tongue Tours Owner/ Operator, however we reserve the right to provide a photographer of our choosing, which we guarantee is competent of their position. Your assigned photographer might change from initial notification until the tour departure due to illness, engagements or any other reason deemed necessary by Blue Tongue Tours, not limited to the photographers listed on this site. While we do our best to match you with a photographer of your choosing if requested, for these reasons we cannot guarantee a specific photographer for an individual tour.

Inclement Weather Policy

In the event of inclement weather, before the tour commences, you have the option of a) continuing the tour as planned and we’ll do our best to concentrate the tour to areas sheltered from the elements. At prior request, we can provide an umbrella. Or b) rescheduling the tour at no additional cost (availability permitting).