CANCELLATIONS, REFUNDS, GUIDES & WEATHER POLICY
Cancellations, Refunds, Guides & Weather Policy
Cancellations and Refunds
Cancellation Policy: A 25 – 50% non-refundable deposit is required to reserve your seat depending on the tour that you have selected - refer to individual itinerary. Seats to be paid in full at the time of booking or within 4 weeks of departure on all Australian tours except all extended tours; 8 weeks for Karijini, Exmouth to Broome, Golden Outback & Southwest WA, Margaret River, Kalbarri Coral Coast 5-Day and Wave Rock, and 12 weeks on all extended European & USA tours including: Paris, Zermatt, Venice, Tuscany, Italian Dolomites, Swiss & French Alps tour and USA Canyons & National Parks. Cancellations less than 30 days on day tours no refund; 12 weeks for all extended tours, including: Karijini, Exmouth to Broome, Golden Outback & Southwest WA, Margaret River, Kalbarri Coral Coast 5-Day and Wave Rock, it also includes all our international tours & workshops: Paris, Zermatt, Venice, Cinque Terre, Tuscany, Italian Dolomites, Swiss & French Alps tour and all the North American tours. Deposits non refundable except tours cancelled due to sever weather, mechanical failure or minimum numbers not met; full refund will be given. Minimum and maximum numbers are at the discretion of the operator. Tours already commenced no refund. No refund for tours missed due to lateness & sickness. Travel insurance and public liability (in the even you accidentally damage someone else property) are mandatory on all our extended tours and highly recommended on day tours as well. Check-in 15 minutes prior to departure. Maximum 1 baggage* per person i.e. Camera bag water bottle jumper (Extra luggage* allowance on all extended tours (1 pp – personal effects) NOTE: We cannot guarantee that you will see kangaroos emus or any wild animals on our tours nor wildflowers as they are seasonal. For MasterClass workshops extended tours and international travel policy please check our website or individual tours.
Tour Guides
Our tours leader is Martial Fatton – Blue Tongue Tours Owner/ Operator, however we reserve the right to provide a photographer of our choosing, which we guarantee is competent of their position. Your assigned photographer might change from initial notification until the tour departure due to illness, engagements or any other reason deemed necessary by Blue Tongue Tours, not limited to the photographers listed on this site. While we do our best to match you with a photographer of your choosing if requested, for these reasons we cannot guarantee a specific photographer for an individual tour.
Inclement Weather Policy
In the event of inclement weather, before the tour commences, you have the option of a) continuing the tour as planned and we’ll do our best to concentrate the tour to areas sheltered from the elements. At prior request, we can provide an umbrella. Or b) rescheduling the tour at no additional cost (availability permitting).
Itineraries are subject to change depending on weather and other circonstances beyond our control. Changes in the itinerary are always made to provide the best possible experience and safety of our clients!
